Frequently Asked Questions

About Ebooks

What is an Ebook? An Ebook is a book in electronic form which you can read on your computer. It can be downloaded and read immediately, so you don't have to wait for it to be delivered.

What software do I need? The Ebooks on TopKidsBooks.com are in Adobe® Portable Document Format. You will need the free Adobe® Reader or a compatible package to read it.

I'm away from my desk, how can I read an Ebook? You just print out the Ebook and take it with you.

Ordering

How do I place an order? You can place an order at any time by pressing the "Download" button. You will be taken to a secure payment page and as soon as your payment has been accepted you can download the Ebook and start to read it.

What payment methods do you accept? All major credit cards are accepted. If you have a PayPal account you can also make a payment from your balance.

How do I know that your site is secure? The payment provider is Clickbank, who have industry-leading security features. Your financial information is known only to Clickbank, and cannot be accessed by anybody else.

How will the Ebook be delivered? Delivery is by a website link to a downloadable file. This link will be made available to you immediately on successful payment. All you have to do is click on the link and save the file to your hard disk.

Do I have to be in Europe or the USA? No, you can order from all around the world. Because the Ebook is delivered directly to your computer, you don't have to be at home or in your office.

What currencies do you accept? The books are priced in US dollars but you can pay with any currency you have a card or PayPal account in, including Euros and Pounds Sterling.

What guarantee do you offer? There is a full money-back guarantee. If you don't like the book for any reason, just e-mail me within 60 days at the address given in the order confirmation to receive a full refund. View Clickbank return policy.

Wallpapers

What is the resolution of my screen? To find out the resolution of your screen you have to close or minimise all open windows. Then click the right mouse button over an unused part of the desktop. Select "Properties" from the menu and then the "Settings" tab. The display resolution is shown at the bottom left.

How do I remove the wallpaper? To remove the wallpaper you have to close or minimise all open windows. Then click the right mouse button over an unused part of the desktop. Select "Properties" from the menu and then the "Desktop" tab. You can select from a list of backgrounds. To remove the background completely select "None".

Support

How do I get help? If you need any information about your order or you are having problems with the Ebook, you can e-mail us at the address given in the order confirmation and we will do everything we can to help. If you want to ask a question before you order, then e-mail us now at enquiries@topkidsbooks.com.

What if I still can't make it work? If for any reason you can't read the Ebook, then we will refund all your money with no quibbles.

How do I ask you a question? Just e-mail us at enquiries@topkidsbooks.com.